Ulysses Rides Privacy Policy

At Ulysses Rides, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including premium BMW rentals, short-term leases, corporate fleet solutions, luxury vehicle hire, and bespoke driving experiences.

1. Information We Collect

We collect various types of information from you in connection with your use of our car rental services.

• Personal Identification Information: This includes your name, address (Fairlawn Road, Dublin, Dublin, IE), phone number (+353851284414), email address ([email protected]), date of birth, driver's license details (including license number, issuing country, and expiry date), and passport details (for international customers). We also collect payment information, such as credit card numbers and billing addresses.
• Vehicle Usage Data: Information related to your rental, including rental dates, locations of pickup and return, chosen vehicle model, mileage, and any accidents or damages reported during the rental period.
• Communications Data: Records of your interactions with us, including emails, phone calls, and messages through our online platform or social media.
• Technical Data: When you visit our site, we automatically collect information like your IP address, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our car rental services.

• To Provide Services: Processing your rental reservations, managing your vehicle hire, processing payments, delivering vehicles, and providing customer support.
• To Communicate With You: Sending booking confirmations, updates, service messages, and responding to your inquiries and feedback.
• For Account Management: Creating and managing your customer account, verifying your identity, and ensuring the security of your account.
• For Legal and Safety Reasons: Complying with legal obligations, enforcing our terms and conditions, preventing fraud, and ensuring the safety of our vehicles and customers.
• For Service Improvement: Analyzing usage data to understand how our site and services are used, identifying areas for improvement, and developing new offerings.
• For Marketing: With your consent, sending you promotional offers, news about our premium BMW rentals, corporate fleet solutions, and bespoke driving experiences that may be of interest to you. You can opt-out of marketing communications at any time.

3. Data Sharing and Disclosure

We may share your personal data with third parties under specific circumstances.

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, analytics providers, and marketing agencies. These providers are bound by strict contractual obligations to keep your data confidential and secure.
• Law Enforcement and Legal Requests: We may disclose your information if required by law, court order, or governmental request, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our customers or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our site of any change in ownership or uses of your personal data.

4. International Data Transfers

As an Irish company, we primarily process data within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission, or by ensuring that the third party is certified under an approved data protection framework.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure servers, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data we hold.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we keep your data for the duration of your rental agreement and for a reasonable period thereafter to comply with legal obligations and to resolve any disputes.

8. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings. For more information, please refer to our separate Cookie Policy.

9. Changes to This Privacy Policy

Ulysses Rides may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our site and updating the "Effective Date" at the top of this policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: Ulysses Rides
• Address: Fairlawn Road, Dublin, Dublin, IE
• Phone: +353851284414

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe we have not handled your personal data in accordance with the law.